In addition to contacting the SCAD support center via telephone and email, you can also enter your own tech support tickets.

To access Web Help Desk to enter your ticket, you can go to https://techhelp.scad.edu or use the Web Help Desk link in MySCAD on the Workspace tab in the My IM&T channel.

Then login with your SCAD network user name and password (this is the same information you use to log into the campus computer).

Upon logging in, you will see the screen to enter your ticket. First select the request type. The available options are: eLearning issue (problems with Blackboard), event request (A/V requests), issue/problem (A specific problem that you are experiencing), or service request.

Then continue to make selections as other drop-down menus become available. Once those are all completed, please complete the subject, request detail, location and select Save.

You will see a screen that gives you your ticket number that you can use for reference. Your work order will then be received by the support center and either addressed or assigned to a technician.

You can also log into Web Help Desk to see view the status of a work order. This can be seen under the History button at the top of the page. You will have the option to view any work orders you have submitted and also an option to update them.

You can use the FAQs link to view the various FAQs that are available in Web Help Desk.