Some SCAD CommonSpot users have had problems saving and submitting changes they have made to their sites in MySCAD. As of right now, we do not have an explanation or a solution for the problem but there is a work-around.

After you make changes to to a page in the Formatted text block, deselect the Check Spelling box at the bottom of the window.

You should then be able to select Save and have the option to submit your changes.

You can use the split pane feature in Word and Excel to view a document in different views. This will allow you to independently view different areas of the document in different ways at the same time.

First you will need to go to the View tab in Word or Excel and select the Split  button from the Window group.

This will split the page in two (four panes for Excel) and give you a horizontal line across the page that you can adjust up or down.

You can now change the view or edit each pane independently. To do this, click in the pane that you want to edit or change the view for. This will allow you to scroll, change the view or make any edits in that specific pane.

When you would like to return to normal view, click on the Remove Split Pane button on the View tab in the Windows group (this button changes to say remove split when the split is applied).

All SCAD faculty, staff and students have at least two campus passwords (outside of any others assigned separately). Your SCAD network/email (or netID) password and your MySCAD password. Both passwords are required to be reset every six months and you can find the links to change them at any time in MySCAD on the My Info Tab in the My Personal Info Channel.

Your network/email password will log you into all SCAD campus computers, email, wireless, MyFile, SCAD Connect, Webspace and several other applications. Your MySCAD passwords only log you into MySCAD and any other applications that utilize Banner.

You will be sent an email one month prior to your network/email password expiring, prompting you to change the password. You will continue to receive this email every seven days until the password is changed. If you do not change your password in this 30 day period, your account will be placed on hold and you will need to contact the Technology Support Center.

You will not receive advanced notice of password expiration from MySCAD. Once your password expires, you will be prompted to change it upon the next login.

Please note that you cannot use the same password 10 times in a row when resetting and for security purposes, you should set your network password and MySCAD password to different passwords.

In addition to contacting the SCAD support center via telephone and email, you can also enter your own tech support tickets.

To access Web Help Desk to enter your ticket, you can go to https://techhelp.scad.edu or use the Web Help Desk link in MySCAD on the Workspace tab in the My IM&T channel.

Then login with your SCAD network user name and password (this is the same information you use to log into the campus computer).

Upon logging in, you will see the screen to enter your ticket. First select the request type. The available options are: eLearning issue (problems with Blackboard), event request (A/V requests), issue/problem (A specific problem that you are experiencing), or service request.

Then continue to make selections as other drop-down menus become available. Once those are all completed, please complete the subject, request detail, location and select Save.

You will see a screen that gives you your ticket number that you can use for reference. Your work order will then be received by the support center and either addressed or assigned to a technician.

You can also log into Web Help Desk to see view the status of a work order. This can be seen under the History button at the top of the page. You will have the option to view any work orders you have submitted and also an option to update them.

You can use the FAQs link to view the various FAQs that are available in Web Help Desk.