Protected: E 911 setup on new or replacement switches February 15, 2010Posted by bwallace in : Foundry, Phones , comments closed
Repairing Foundry Equipment November 29, 2007Posted by bwallace in : Foundry , comments closed
If you have any Foundry equipment with dead ports, will still not power on after replacing the power supply, or any other damage then you will need to contact Foundry. For high priority incidents the tech support number is 877-887-2622. For regular equipment repairs it’s typically best to submit the request to them through their Knowledge Portal.
On this website you can download manuals, switch code, search the knowledge base, and submit support tickets.
After you login, mouse over CASES and then go to Create a New Ticket.
The first screen will ask for serial number, model number, code version, detailed description of the problem, and a contact phone number.
The next screen will give you chance to upload a “show tech”. At any Foundry switch prompt simply run the command “show tech” and you will receive a large dump of log files and configuration files all in one large file. Just copy it to a text file and upload it, if you are able to run the command.
Foundry will typically contact you by e-mail and often phone within a day and let you know how to progress from here.
You can view any open or close cases on the Knowledge Portal.
If Foundry decides to warranty repair or replace the switch then you will be contacted with a RMA number and shipping information. Package the damaged switch and if you have any dead power supplies go ahead and swap it for the ones in the damaged switch if those power supplies are good. Make sure to include the RMA number somewhere within the box and also on the shipping label.
Contact Betty, x4007, about having the box shipped. Please make sure that you receive a tracking number.
Reloading Code on to a Switch November 28, 2007Posted by bwallace in : Foundry , comments closed
Occasionally you will encounter a switch that when booting goes directly into boot monitor mode and will not go any further. This is often due to the running code being corrupted. Usually a switch when booting will try all flash memory looking for available code before remaining in boot monitor mode. The only way to fix this is TFTP new code onto the switch. Here is how to do that.
First assign an ip to the switch.
- BOOT MONITOR> ip add x.x.x.x y.y.y.y
- where x.x.x.x is the ip address and y.y.y.y is the mask.
- Ex: BOOT MONITOR> ip add 10.10.10.1 255.255.255.0
If the switch reboots right after you assign it an IP, it will lose the new IP and the only thing you can do is have Foundry replace the switch if under warranty.
If you can assign the ip address, then connect a tftp server (in the same network range) directly to the switch. You can find TFTP software in Adminserv\Data3\Shares\Nsg\applications\tftp client . The easiest thing to do is to load the TFTP server on a laptop, connect the laptop locally, and assign an IP close in range to the one you have assigned to the switch.
Ping from the switch to the server to check the connectivity.
- BOOT MONITOR> ping z.z.z.z (where z.z.z.z is the ip address of the tftp server)
- Ex: BOOT MONITOR> ping 10.10.10.10
Make sure you have download the correct image from Foundry to use to boot the switch and put it in the correct TFTP folder. You can download code here.
Boot the switch using an image from the tftp server.
- BOOT MONITOR> boot system tftp z.z.z.z filename
- Ex: BOOT MONITOR> boot system tftp 10.17.1.24 FES04101e.bin
It will take a few seconds for the switch to download the code and then it will boot. After it boots make sure to copy the new code into the flash memory, save the running config, and copy into startup-config. You must run the copy command from the regular # prompt and not the “config t” prompt.
- Ex. copy tftp flash 10.17.1.24 FES04101e.bin pri
A Few Useful Foundry Switch Commands November 27, 2007Posted by bwallace in : Foundry , comments closed
All commands should be ran from a (config)# prompt
To obtain the MAC address of a device plugged into a switch:
- sh mac e (port number)
To obtain port utilization stats from the switch instead of from Ironview you can see all the ports utilization by typing:
- sh int | include util
To look at an individual port’s utilization:
- sh int e (port number) | include util
To activate sflow reporting back to the Ironview manager you must run the following commands:
- sflow enable
- sflow destination 10.17.0.24
(Then you must turn on sflow forwarding on each of the individual ports. You can use ranges of ports to speed this up. Please be aware that different models of Foundry switches identify ports differently.)
- int e (port number or range of ports)