Protected: NetDisco November 12, 2009
Posted by bwallace in : Uncategorized , Enter your password to view commentsProtected: Phone Element Manager November 12, 2009
Posted by bwallace in : Uncategorized , Enter your password to view commentsProtected: Nagios October 29, 2009
Posted by bwallace in : Uncategorized , Enter your password to view commentsProtected: Audiocodes October 29, 2009
Posted by bwallace in : Phones , Enter your password to view commentsProtected: Blackboard Device Support October 29, 2009
Posted by bwallace in : blackbord , Enter your password to view commentsProtected: Logging into Phone Switch October 29, 2009
Posted by bwallace in : Phones , Enter your password to view commentsnetwork.scad.edu January 30, 2008
Posted by bwallace in : Uncategorized , add a commentThe network.scad.edu website is located in two different locations. The dorms access the website hosted on trenddorm and everyone else accesses the one hosted on scad-ns-1.
How to Tag a Phone December 13, 2007
Posted by bwallace in : Phones , add a commentHere is how to tag a Nortel phone.
- Double click the service button on the phone and a menu pops up with Network Configuration as option 3.
- Choose option 3.
- Using the right arrow and go down to Voice Vlan.
- Hit the middle button on the arrow key keypad (enter) and a drop down menu appears.
- Select Enter VLAN ID and type in 114 and hit enter.
- Right arrow down to DataVlan.
- Hit the middle button on the arrow key keypad (enter) and a drop down menu appears.
- Select Enter VLAN ID and type in the correct data vlan and hit enter.
- Right arrow down to PC-Port Untag All and check the box.
- Now just click Apply&Reset which should be the top silver bottom on the left and the phone will reboot.
- After the reboot you now have a working phone that also has a working data port on the back of it.
Protected: Dorm Setup December 12, 2007
Posted by bwallace in : Dorms , Enter your password to view commentsRepairing Foundry Equipment November 29, 2007
Posted by bwallace in : Foundry , add a commentIf you have any Foundry equipment with dead ports, will still not power on after replacing the power supply, or any other damage then you will need to contact Foundry. For high priority incidents the tech support number is 877-887-2622. For regular equipment repairs it’s typically best to submit the request to them through their Knowledge Portal.
https://kp.foundrynet.com/Portal/login.asp
On this website you can download manuals, switch code, search the knowledge base, and submit support tickets.
After you login, mouse over CASES and then go to Create a New Ticket.
The first screen will ask for serial number, model number, code version, detailed description of the problem, and a contact phone number.
The next screen will give you chance to upload a “show tech”. At any Foundry switch prompt simply run the command “show tech” and you will receive a large dump of log files and configuration files all in one large file. Just copy it to a text file and upload it, if you are able to run the command.
Foundry will typically contact you by e-mail and often phone within a day and let you know how to progress from here.
You can view any open or close cases on the Knowledge Portal.
If Foundry decides to warranty repair or replace the switch then you will be contacted with a RMA number and shipping information. Package the damaged switch and if you have any dead power supplies go ahead and swap it for the ones in the damaged switch if those power supplies are good. Make sure to include the RMA number somewhere within the box and also on the shipping label.
Contact Betty, x4007, about having the box shipped. Please make sure that you receive a tracking number.